General sales conditions
Introduction
The general conditions of sale herein govern the contractual relationship between the company Sifar Group s.r.l., VAT N. 08028860966, with registered office in Milan (MI), Piazza Conciliazione 5 - 20123, (hereinafter also just "Sifar"), and the buyer (hereinafter also referred to as "Customer").
Only after registering on the site www.sifar.it and after acceptance and authorization by Sifar, the Customer will be able to access all the information on the site such as specifications, prices and product availability and will be able to manage orders.
Username and password are created for personal/corporate purposes only. In order to avoid penal and administrative sanctions, it is absolutely forbidden to transfer them and/or disclose them to third parties, without the prior written authorization of Sifar.
The B2B site www.sifar.it, owned by Sifar, is reserved only for professionals in the fields of telephony and IT sales and service.
Prices and products
The prices displayed on the website are Sifar ex warehouse and not include VAT (if applicable) and shipping costs. All prices are subject to change without notice.
The photos of the products on the website www.sifar.it are indicative and owned by Sifar.
Orders
Orders can be placed exclusively through the website www.sifar.it.
It is not possible to send telephone and/or verbal orders.
Order fulfilment will be compatible with warehouse stocks, therefore also partial:
goods that remain unfulfilled will not be kept in management.
Minimum order
The minimum order is € 80,00 excluding VAT.
Payment
- - Cash on delivery/receipt of goods (only for Italy)
- - Credit/debit card, PayPal.
- - Bank receipt (only for Italy, upon request and credit line granting)
- - Bank transfer (upon request and credit line granted)
Delivery time
Within 24/48 hours on the receipt of the order, for goods available in our warehouses. Delivery times may be different and depend on exact location of the country of destination. The company Sifar Group s.r.l. in any case will not be responsible for any damages for delays in deliveries due to force majeure.
Shipping and deliveries
The order will be shipped with the courier selected by the customer and will be sent to the address indicated when ordering.
During delivery of the shipment from courier, the customer is required to verify the full integrity of the package and immediately report any anomalies before accepting parcel.
Shipping cost
Shipping costs will be charged directly on invoice and may be different according to the location of the country of destination. For more details, refer to the information in the reserved area of your account "Terms and Conditions".
Complaints
The Customer is required to promptly verify and check the conformity and integrity of the goods.
Any anomalies must be reported to Sifar, indicating all useful details for our immediate checking.
Any complaint must be made within 8 (eight) days of receipt of the goods and in any case as soon as possible, once the problem has occurred: after 8 (eight) days, the goods will be considered accepted for all purposes.
Returns
Each return must be authorized in advance by Sifar. In case of need to make a return request, either due to an incorrect order, non-compliant goods or defective items, the customer must first get in touch with our offices providing the reasons necessary to obtain the return authorization itself: it will therefore be our care to provide all the instructions for the return of the goods.
Any return not previously authorized will not be accepted.
Warranty
It is regulated according to current regulations, and in any case limited to manufacturing defects as long as they are recognized by checks carried out by our technicians.
The warranty does not cover products where tampering, damages, negligence in assembly or incorrect use have been found.
Disputes
For any dispute regarding legal effects, the competent Court is that of Milan.