FAQ - Frequent questions
1 - REGISTRATION AND ACTIVATION
How can I log in to the Sifar catalog?
Simply register in the dedicated section at www.sifar.it, shortly afterwards you will be contacted by one of our sales staff for a quick check and validation of the information inserted.
What are the first steps I can take on the site?
During the phone call to confirm your activation information, you will be guided through the first steps with a brief company introduction: you will be provided with the first information related to the management of orders/operations and shipping of items.
How do I generate the username and password?
The login credentials are not automatically generated, they will be sent to the registered email, once you confirm by phone the data entered during registration.
2 - PURCHASES AND TERMS OF SALE
Where can I find the terms and conditions?
Once you have validated your registration and logged in to www.sifar.it for the first time, you will be asked to read and accept the terms. In any case, the terms and conditions are always available and viewable in the appropriate area of the user panel.
How can I submit an order?
Orders can only be placed through the www.sifar.it website portal and once the order has been submitted and transmitted, you will receive a confirmation of the order to the email you indicated during registration.
After how long will I receive the order?
The shipment will be made within 24/48h after order confirmation.
If an item is out of stock?
You can't order items with zero stock, you can however, place them in your suspense cart to receive an email alert as soon as the item becomes available again. At that point you will simply move it to the main cart and proceed with placing your order.
Is there a minimum order?
The minimum order is € 80 excluding VAT.
What are the costs and how will the items be shipped?
The shipment will be made by express courier with direct charge in invoice and the cost may vary depending on the location of the country of destination. For more details see the information in the reserved area of your account "Terms and conditions" or contact the referral sales representative.
What are the payment methods?
Payment, unless otherwise agreed, is cash on delivery to the carrier, via PayPal or Credit Card.
3 - RETURNS MANAGEMENT
How can I submit an RMA? (Return merchandise authorization)
Simply download the RMA form from the appropriate section, fill it in all its parts and send it to the email address contact@sifar.it. Please wait for confirmation/authorization from the returns department for shipment by express courier. Shipping of returns for defective goods will be the responsibility of Sifar for verification and replacement of the items.
What should I do in case of wrong purchase?
Returns for erroneous purchases must be handled within 15 days of purchase and shipping costs are the responsibility of the buyer unless otherwise agreed.
4 - WARRANTY
It is regulated according to the laws in force; in any case limited to defects in material and workmanship provided that they are recognized by checks carried out in our laboratories. The guarantee does not cover products where tampering, negligence, negligence in assembly or improper use have been found.
5 - CONTACTS AND REFERENCES
SIFAR GROUP s.r.l.
Headquarters: Via 1 Maggio, 37 - 20863 Concorezzo (MB) Italy
Tel. +39 039 648355 - Fax +39 039 6043712
www.sifar.it