FAQ - Frequent questions
1 - REGISTRATION AND ACTIVATION
How can I log in to the Sifar catalog?
Simply register in the dedicated section at www.sifar.it. Shortly after, one of our sales representatives will contact you for a quick check and confirmation of the information submitted.
What are the first steps I can take on the portal?
During the phone call to confirm your activation information, you will receive a brief company introduction. You will also be guided through the initial steps, including order management, product handling, and shipping procedures.
How do I create the username and password?
Login credentials are not generated automatically, they will be sent to the registered email address, once you confirm by phone the data submitted during registration.
2 - PURCHASES AND TERMS OF SALE
Where can I find the terms and conditions?
Once your registration is approved and you log in for the first time on www.sifar.it, you will be asked to read and accept the terms and conditions. In any case, the terms and conditions are always available and viewable in the designated area of the user panel.
How can I place an order?
Orders can only be placed through the www.sifar.it portal. Once the order is submitted and transmitted, you will receive a confirmation of the order to the email provided during registration.
After how long will I receive my order?
Orders are shipped within 24/48h after order confirmation.
What if an item is out of stock?
It is not possible to order items that are out of stock. However, you cann add them to the pending items cart to receive an email alert as soon as they become available again. At that point, simply move the item to the main cart and proceed with the order.
Is there a minimum order?
The minimum order is € 80 excluding VAT.
What are the costs and how is shipping handled?
Shipping is carried out via express courier and charged directly on the invoice and costs may vary depending on the destination country. For more details, please refer to the "Terms and Conditions" section within your account area or contact your assigned sales representative.
What are the payment methods?
Unless otherwise agreed, payment is made by cash on delivery to the courier, or via PayPal or credit card.
3 - RETURNS MANAGEMENT
How can I submit an RMA? (Return Merchandise Authorization)
Simply download the RMA form from the designated section, fill it out completely, and send it to contact@sifar.it. Please wait for confirmation/authorization from our returns department before shipping the goods via express courier. Return shipping costs for defective goods will be covered by Sifar for inspection and replacement.
What should I do in case of a wrong purchase?
Returns due to erroneous purchases must be processed within 15 days of purchase and shipping costs are at the buyer's expense, unless otherwise agreed.
4 - WARRANTY
Warranty is provided in accordance with applicable regulations and is limited to material and manufacturing defects, as confirmed by inspections carried out in our laboratories. The warranty does not cover products showing signs of tampering, improper handling, negligence during installation, or misuse.
5 - CONTACTS AND REFERENCES
SIFAR GROUP s.r.l.
Headquarters: Via 1 Maggio, 37 - 20863 Concorezzo (MB) Italy
Tel. +39 039 648355 - Fax +39 039 6043712
www.sifar.it